Driving Business Efficiency Through Digital Transformation

Programme Overview

Driving Business Efficiency Through Digital Transformation helps organisations improve how their business systems, information and teams work together.

Participants will explore the functions of ERP, POS and CRM systems and understand how disconnected information can cause duplication, delays and reporting errors. They will learn to map existing processes, identify bottlenecks and plan integrated digital workflows.

The programme also covers operational data, predictive analytics, workflow automation and structured transaction records that support SST-related reporting and compliance.

Who Should Attend

• MSME owners and directors
• Operations managers
• Finance and administrative teams
• Retail and service businesses
• Businesses using separate business systems
• Organisations planning ERP or CRM implementation

Key Learning Areas

• Digital transformation strategy
• Business-process mapping
• ERP systems
• POS systems
• CRM
• System integration
• Predictive analytics
• Workflow automation
• Operational efficiency
• SST compliance support

Learning Outcomes

By the end of the programme, participants will be able to:

• Map existing business processes
• Identify bottlenecks and duplicated work
• Understand the roles of ERP, POS and CRM
• Plan information sharing between systems
• Identify workflow-automation opportunities
• Use operational data for forecasting
• Define relevant performance indicators
• Improve transaction-data organisation
• Develop a digital-transformation roadmap

Course Curriculum

1. Digital Transformation Fundamentals
2. Integrated Core Business Systems
3. Operational Data and Reporting
4. Predictive Business Analysis
5. Smart Automation
6. SST and Implementation Planning

Eligibility

• The organisation must be at least 60% owned by Malaysian citizens.
• MSMEs must be registered with SSM or possess a valid local authority business licence.
• Cooperatives must be registered with SKM.
• Professional service providers must be registered with the relevant regulatory body.
• The organisation must have operated for at least six months.
• Average annual sales turnover must be between RM50,000 and RM3,000,000.

Subsidy Information

Eligible organisations may receive a subsidy of up to 70%, subject to assessment and approval. The actual subsidy and final amount payable may vary according to the application outcome.

Course Requirements

• Basic computer and internet skills
• Laptop for practical activities
• Active email account
• Access to relevant non-confidential business information
• Basic understanding of the participant’s business operations
• No programming experience required

Programme Fee